CamotesGO
● ACCOUNT & DATA

Account & Data Deletion Request

You can delete your CamotesGO account and personal data at any time. This page explains how to request deletion and what happens to your information.

Option 1 — Delete in the app (fastest)

If you can still sign in, you can delete your account directly from the CamotesGO app:

  1. Open the CamotesGO app and sign in with your mobile number.
  2. Go to the Account tab (bottom-right).
  3. Tap Delete Account.
  4. Confirm. Your account and personal data will be permanently deleted.

Option 2 — Request by email

If you can't access the app, send us a deletion request and we'll process it for you:

  • Email:
  • Subject: Account Deletion Request
  • Include the mobile number registered with your CamotesGO account so we can verify it's you.

We will verify your identity and delete your data within 30 days of the request.

What data is deleted

When your account is deleted, we permanently remove your personal data, including:

  • Your name, mobile number, and profile photo
  • Ride, pabili, padala, and Merkado order history
  • Saved and pinned locations
  • Ratings and reviews you submitted
  • Favorites and in-app preferences
  • Wallet balance and, for riders, your driver profile and documents

What we may keep (and for how long)

For legal, tax, accounting, and fraud-prevention purposes, some records may be retained in a limited or anonymized form even after account deletion:

DataReasonRetention
Transaction & payment recordsLegal, tax & accounting complianceUp to the period required by Philippine law
Records tied to fraud, safety, or disputesPrevent abuse; resolve disputesAs long as necessary for the purpose

Retained records are no longer linked to your active profile and are not used to identify or contact you.

Questions?

If you have any questions about deleting your account or data, contact us at eltechitsolution@gmail.com or via our Contact page.

Last updated: July 2, 2026 · CamotesGO · Camotes Island, Cebu